Please click on the links below to learn more about our member tools:
If you are currently under treatment and need to request Transition of Care, complete and submit this form: Transition of Care (PDF)
If your physician is not currently a part of Aetna's Network of doctors and would like him/her to be considered, please complete and submit this form: Physician Nomination Form (PDF)
If you would like to request a Level I Appeal, please complete this form: Member Complaint and Appeal Form (PDF)
For requests that received a Level I denial from Aetna, and a Level II denial from DSGI, you have the right to request an external review from an independent review organization after the finalization of both the Level I and Level II Appeal processes.
Request for External Review Form (PDF)
Request for Expedited External Review Form (PDF)