Contact us

Getting the most from your health insurance has everything to do with your individual needs and preferences. We are here to help!

Our Member Services representatives are available Monday through Friday, from 7 AM to 7 PM, eastern standard time.

Just call our toll-free number, 1-877-858-6507, to:

• Ask questions about benefits and coverage
• Locate an Aetna Network Provider
• Request a new member ID card
• Connect to your 24 hour nurse line for your health questions
• Access interpretive services in 150 languages, and more

TDD (Telecommunications Device for the Deaf)* - Phone: 800-628-3323

If you have questions about your Global Maximum Out Of Pocket amounts, please review your medical Out Of Pocket balances on Aetna’s website (Aetna Member website), your Global Out Of Pocket Maximum’s on Caremark’s website, or contact Aetna directly for assistance.

*Note: These numbers only work for people using a TDD machine. If contacts call in using a normal phone, they get the message listed below:
Thank you for calling Aetna. You have dialed a TDD/TTY number for hard of hearing callers only. We are unable to service your call on this number. Please hang up and dial the member services number on your Aetna ID card.