Our Member Services representatives are available Monday through Friday, from 7 AM to 7 PM, eastern standard time.
Just call our toll-free number, 1-877-858-6507, to:
TDD (Telecommunications Device for the Deaf)* - Phone: 800-628-3323
If you have questions about your Global Maximum Out Of Pocket amounts, please review your medical Out Of Pocket balances on Aetna’s website (Aetna Member website), your Global Out Of Pocket Maximum’s on Caremark’s website, or contact Aetna directly for assistance.
*Note: These numbers only work for people using a TDD machine. If contacts call in using a normal phone, they get the message listed below:
Thank you for calling Aetna. You have dialed a TDD/TTY number for hard of hearing callers only. We are unable to service your call on this number. Please hang up and dial the member services number on your Aetna ID card.